Excellent Quality and Consistency
At Vee Em Infocentre Pvt. Ltd., quality is a vital independent function, therefore; we have been developing a set of quality assurance guidelines for business processes based on the best practices and quality standards. The trainers, who are the best in the industry, have joined hands with us. These are experienced on various types of UK, US and AUS processes, both inbound and outbound.
Quality Model
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Focus on Customers – Ongoing consulting from our key account managers and client feedback questionnaire once in every 3 months.
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Focus on Processes – Document Control and Issuance, Maintenance of Quality System documentation.
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Continuous Improvement – Internal Audits, Internal Auditor Training, Ongoing Employee Training, Complaint Handling, Attending Management Quality System Review Meetings, Revision / Amendment of Quality System Documentation, Document Control and Issuance, Maintenance of Quality System Documentation.
Highly skilled and multi-facet employees
Our people are our main asset. Development through rigorous training, sharing ideas, and sound expertise is essential to our business. Our employees have the freedom to explore and develop their talents and are empowered with knowledge through regular training to achieve our common goals. We encourage and reward initiative and hard work. Vee Em Infocentre Pvt. Ltd. places an emphasis on fairness, good communication, and above all teamwork at both internal and external levels.
Our
Technology
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State-of-the-art
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Robust
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Proven
-- CONCERTO Dialer : Ensemble Pro 5.2 (blended
solution)
-- Digital
PBX
-- Passive Cabling by MOLEX
-- E1 PRI on TDM
& managed VoIP Services as a Backup
-- HP P-IV
desktop with LCD
-- AntiVirus – Symantec Enterprise Solution
-- Data Storage ( 1.6 Terabyte storage) and Backup
Solution
-- Hardware Firewall & Intrusion Detection.
(Firebox-Watchguard)
Vee Em Info centre Pvt. Ltd.
has a defined methodology and escalation procedure
for all known and unknown periodic faults.
Insight into business specifics
Vee Em Infocentre Pvt. Ltd. has significant experience in several vertical industries, such as Steel, Cylinders, Real Estate etc. and thus, our team understands your specific business needs and can assist in designing a better outsourcing models.
